Refund policy

Returns & Refunds

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible, items must be unworn, unused, with original tags attached, and returned in their original packaging. Proof of purchase is required.

Starting a Return

You can initiate a return in either of the following ways:

Once your return is approved, we will provide a prepaid return shipping label along with instructions on how to send your item back.

Please note that items sent back without a return request will not be accepted.

Return Address

Artemizelle
PO Box 3064
South Pasadena, CA 91031
United States

Please note: Returns must be initiated and approved before being sent. A prepaid return shipping label and instructions will be provided after your return request is submitted.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us promptly so we can make it right.

Exchanges

To exchange an item, we recommend returning the original item and placing a new order. This ensures the fastest processing.

Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Gift cards

If you have any questions about your item, feel free to contact us.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at contactus@artemizelle.com.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must meet the same return conditions outlined above.